LND Studio Privacy Policy

Effective Date: 25 September 2024

LND Studio (referred to as "we," "us," or "our") is committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy outlines how we collect, use, and store your personal information when you visit our website and book services through it. By using our website, you agree to the practices described in this policy.

Information We Collect

When you book our services, interact with our website, or communicate with us, we may collect the following types of personal information:

  • Personal Identifying Information: Name, address, company details, email address, phone number, and any other details provided when you create an account or make a booking.

  • Transaction Information: Booking details such as the date, time, and type of hire and or service, as well as any related information provided during the booking process.

  • Payment Information: Although we process payments through a third-party payment processor, we do not store your credit card or any other financial details.

  • Usage Data: Information about your interaction with our website, such as IP address, location, browser type, pages viewed, and the time spent on our site. 

  • Marketing Preferences: Information regarding your consent to receive newsletters, marketing and promotional communications. 

How We Use Your Information 

We collect and use your personal information for the following purposes: 

  • To Process Transactions: Your information is used to confirm and manage your bookings, provide customer service, and communicate with you about your reservations. 

  • To Improve Customer Experience: We may use booking and interaction data to improve our services, tailor your experience, and enhance website functionality.

  • Marketing and Advertising: With your consent, we may use your contact information to send you promotional materials, special offers, or updates about LND Studio. You can opt out of marketing communications at any time. 

  • Analytics: We use data analytics to monitor and improve the website's performance, detect security incidents, and ensure the platform functions as intended.

Data Storage and Security 

  • Secure Storage: We take reasonable steps to store personal data, and access to your data is restricted to authorised personnel of LND Studio only.

  • Retention Period: We will retain your personal data only for three years or long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. 

  • Third-Party Payment Processor: We do not store your payment details. All payment information is securely processed by a third-party payment processor in compliance with Payment Card Industry Data Security Standards. 

Sharing Your Information 

We respect your privacy and do not sell or share your personal information with third parties for marketing purposes. We may share your data under the following conditions: 

  • Service Providers: We may share information with third-party providers who assist with running the website, processing transactions, or providing marketing services. These parties are obligated to keep your data secure and confidential. 

  • Legal Compliance: We may disclose your data if required by law or to protect the rights, property, or safety of LND Studio, our users, or others. 

Cookies and Tracking Technologies 

Our website uses cookies and similar tracking technologies to provide a better user experience and improve site performance. Cookies may collect data such as your browsing habits and interactions with our website. You can control your cookie preferences through your browser settings. 

Your Rights 

You have the following rights regarding your personal data: 

  • Access: You can request a copy of the personal information we hold about you.

  • Rectification: You can request that we correct any inaccurate or incomplete information. 

  • Deletion: You can request the deletion of your personal data, subject to certain legal obligations. 

  • Opt-Out: You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.

Changes to the Privacy Policy 

We may update this Privacy Policy from time to time. When we make changes, we will post the revised policy on this page with an updated effective date. Please review the policy regularly to stay informed of any updates. 

Contact Us 

If you have any questions about this Privacy Policy or how your data is handled, please contact us at: 

LND Studio 

2a Askew Crescent
London, W12 9DP 
0203 758 8361 
hello@LNDstudio.co.uk 

By using our website and services, you acknowledge that you have read and understand this Privacy Policy.